Delivery & Returns

Delivery

Standard deliveries to UK addresses

We aim to deliver goods within 5 working days of receipt. Delivery charges are £4.99 if total order is under £30 or free of charge on all orders of £30 and above. We deliver to Devon, Dorset, Cornwall & Somerset under these terms. If you live outside these four counties and would like to order please contact us on 0800 454 970.

Returns

Items damaged in transit

If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery.

Defective items

You have the right to return a faulty item within 28 days along with proof of purchase.

Incorrect Items

If we have sent you an incorrect item, please notify our Customer Relations Department as soon as possible or within 28 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.

Costs

Please return any incorrect item to our address, we will replace or refund you for the incorrect item upon receiving the returned goods.

Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.

Please note that should you choose to return items from overseas the return of items may therefore be at the senders own expense.

Losses

We will be responsible for any losses you suffer as a direct result of us breaching these On-line Shopping Terms and Conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed (i.e. at the point we send the Dispatch Confirmation E-mail to you). We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.

Our liability to you under these On-Line Shopping Terms and Conditions will not exceed the total price charged for the items purchased. Nothing in these On-line Shopping Terms and Conditions excludes our liability to you for personal injury or death caused by our negligence.

Events beyond our reasonable control

We will not be responsible to you for any delay or failure to comply with our obligations under these On-line Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control. 

Customer Support

Pre-Sales Assistance:

Please contact our Order Department

  • Tel: Monday to Saturday from 8.00am to 5.00pm (GMT0800 454 970 from within the UK
    +44 (0) 1626 832250 from outside the UK,
  • Fax:  01626 832822
  • Email: admin@northover-fuels.co.uk
     

After Sales Support:

Please contact our Customer Relations Department

  • Tel: Monday to Saturday from 8.00am to 5.00pm 0800 454 970 from within the UK
    +44 (0) 1626 832250 from outside the UK,
  • Fax:  01626 832822
  • Email: admin@northover-fuels.co.uk

Returned Items

Jeffery’s Energy Ltd, Station Yard, St John’s Lane, Bovey Tracey, Devon, TQ13 9AL

Our Details

Jeffery’s Energy Ltd

Registered in England : 2697760

Registered office: Station Yard, St John’s Lane, Bovey Tracey, Devon TQ13 9AL